Merchandise designed by M.YUZU Japan.
Powered by Spreadshirt U.S.

M.YUZU Japan owns all rights to merchandise design. To ensure you are looked after right from the start we have selected the Spreadshirt U.S. team to assist with processing all orders, payments, delivery and returns – so you don’t miss a thing.

Got a question? Quote your order number:

Email: service@spreadshirt.com

Call (Australia): +61 3 8373 8602
Monday – Saturday 5pm-10am AEST

Call (International): +1-800-381-0815
Monday – Friday 8am-8pm ET

More about our 30-day fair return policy

Your Happiness Guarantee

Every product you order at M.YUZU Japan is an individual item, manufactured by hand for you. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. This is why we want to make sure you’re 100% content with your order. And if you should not be completely happy for any reason, just make use of our:

30-day return guarantee

Simply return your product within 30 days of receipt. Whether it doesn’t fit you, suit you or it’s not what you expected – just send it back. You can choose from the following options:

  • Exchange for a new product
  • Exchange for a voucher to be redeemed towards your next order
  • Refund of your product cost as long as the product was not designed specifically for you

Before you send the product back, please contact our Spreadshirt Services team via email or telephone (details provided above) and provide your Order ID.

How to avoid returns

 

1. Read the order confirmation email straight away

Please follow the link in the confirmation email and cancel the order immediately before it goes to print. You can then go back to your order, change it and place it again.

2. Calculate with a buffer period

We’re quite fast, but we can’t make any guarantees. This may be due to reasons relating to design issues, product stock and delivery times. If your order doesn’t arrive in time for a birthday, wedding anniversary or the farewell party of your colleague, this does unfortunately not constitute a reason for a return.

You’ll find all the information you need including cancellation rights and our complete return policy with Spreadshirt U.S. terms and conditions.